Haulix Basics: How To Prevent Promos From Ending Up In Your Spam Folder

One of the top complaints we see from journalists and clients alike is that, from time to time, a promo will end up in a spam folder rather than someone’s inbox. We have provided many people with a solution through support emails, but recently realized a post here would probably cut down on the amount of inquiries we receive on this topic.

So why do Haulix promos sometimes end up in my spam folder?

To be completely honest, we do not know with 100% certainty what causes a promo to be directed to spam instead of a person’s inbox. Google’s Gmail email service contains a spam filter that tries to identify undesirable messages, but those efforts often catch messages that are not spam in the process. A message caught in the spam filter is sent to the spam folder instead of your inbox. You can whitelist email addresses in Gmail if you never want Gmail to categorize them as spam. Gmail will send emails from the white-listed email addresses directly to your inbox, even if the spam filter would match them. You can also whitelist entire domains or whitelist emails with specific subjects or phrases.

How do I whitelist something?

It’s relatively easy to whitelist an email, and in a few simple steps you can ensure all future Haulix promos arrive in your inbox. Login to your email account and…

1. Click the “Create a Filter” link to the right of the search box at the top of the Gmail Web page.

2. Type an email address into the “From” box. If you want to whitelist all email addresses on a domain you can type “@haulix.com” instead of an email address replacing “haulix.com” with the domain.

3. Click the “Test Search” button to see which emails would have been white-listed.

4. Click the “Next Step” button.

5. Click the “Never Send it to Spam” checkbox and click “Create Filter.”

James Shotwell

James Shotwell is the Director of Customer Engagement at Haulix and host of the company's podcast, Inside Music. He is also a public speaker known for promoting careers in the entertainment industry, as well as an entertainment journalist with over a decade of experience. His bylines include Rolling Stone, Alternative Press, Substream Magazine, Nu Sound, and Under The Gun Review, among other popular outlets.